FAQ'S

WHAT PAYMENT METHODS DO YOU ACCEPT?

We offer payment options like Credit/Debit card, Western Union, Zelle, Venmo, Apple Pay, and bank transfer.

IS IT SAFE TO SHOP ONLINE USING MY DEBIT CARD OR CREDIT CARD?

All credit card, debit card, and net banking transactions are processed over a secure encrypted connection, with the highest level of security and confidentiality. So, no worries here!

WHAT SHOULD I DO IF MY PAYMENT FAILS?

In case of a payment failure, please retry ensuring: The information passed on to the payment gateway is accurate, i.e., Account details, billing address, password (for net banking). Also, please ensure your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us at care@mymeraki.ae or contact us via WhatsApp or call with your order number for any clarification.

I SEE DEBIT TRANSACTIONS IN MY BANK STATEMENT FROM MERAKI, BUT I HAVE NEVER SHOPPED WITH MERAKI. WHAT DO I DO?h2>

If you see any charges on your credit/debit card for purchases made on Meraki, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it and assist you to the best of our abilities.

WHY ISN’T COD AVAILABLE TO ME?

Cash on Delivery (COD) option is not offered by our Courier partners at a few serviceable locations. Also, COD option is not available for some of our products. Hence, based on your location and your choice of products, the COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card. To learn more, please refer to our Terms & Conditions.

HOW DO I PLACE AN ORDER?

Ordering on Meraki is easy. All you have to do is select the items you want to shop and add them to the cart. After this, you must confirm your order and proceed to the billing details section. Here, you enter your shipping address and payment information. Once this information is added, your order is confirmed. If you need any assistance, give us a call at +(971) 56 224 4288 from Monday to Saturday.

HOW WILL MY ORDER BE DELIVERED TO ME?

Your order will be delivered through reputed courier companies to your doorstep.

DO YOU TAKE ORDERS OVER THE PHONE?

Yes, you may call or WhatsApp us your orders on +(971) 56 224 4288

I TRIED PLACING AN ORDER USING MY CREDIT CARD, BUT IT ISN'T WORKING. CAN YOU HELP ME PLACE AN ORDER?

Yes, if your debit/credit card isn't working, we can always take your order over the phone. Please call or WhatsApp us at +(971) 56 224 4288.

I TRIED PLACING MY ORDER USING MY DEBIT CARD/CREDIT CARD/NET BANKING, BUT THE ORDER WAS NOT SUCCESSFUL. WHAT HAPPENS TO THE MONEY DEDUCTED FROM THE CARD?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by the bank within 7 business days. The time taken can vary from bank to bank, and we, unfortunately, won't be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we would initiate a refund within 3 days of your request. The receipt of the refund would, however, depend on the mode of payment mode chosen by you. The expected timelines are as below:
- Net Banking: 2-4 business days
- Debit Card: 5-7 business days
- Credit Card: 7-21 business days

HOW DO I CHECK THE STATUS OF MY ORDER?

Your order status is updated to you via emails/WhatsApp at every step. Once your order is placed, you will receive an email with your order details. Again, after your order is dispatched, we will send you an SMS with your tracking details. Please check your spam and old SMS for the status of your order if you don't see any updates. In case of any unforeseen events that delay your order, you will receive a special update from us.

CAN I CANCEL MY ORDER?

If you wish to cancel your order, get in touch with Customer Care at +971562244288 as soon as possible with your order number. For certain product categories such as Formal and Bridal, once you place an order, it cannot be canceled.

I GOT A CONFIRMATION CALL FOR MY ORDER. WHY IS THAT?

You receive a confirmation call for your order to verify if there are no changes with your order.

CAN I PLACE A BULK ORDER FOR AN ITEM(S)?

In order to place a bulk order, please drop an email to sales@mymeraki.ae with your requirements, and the concerned team will get back to you.

I AM PLACING AN ORDER AS A GIFT TO MY LOVED ONE. WILL SHE RECEIVE THE PRICE TAGS AND INVOICE?

Yes, because of prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.

CAN I ADD AN ITEM TO MY ORDER AFTER I HAVE PLACED MY ORDER?

Unfortunately, no, however, you can simply place another order.

SHIPPING TIME

Shipping depends on the type of product as well as your delivery location. On average, it takes 4 to 5 weeks. In case you have questions regarding the shipment time, please email us at sales@mymeraki.ae or call/WhatsApp us on +(971) 56 224 4288.

WHAT IS YOUR RETURN POLICY FOR THE REST OF THE WORLD?

At this time, Meraki is unable to accept returns. Of course, if your item arrives damaged or incorrect, we will make every effort to remedy the situation. Please contact sales@mymeraki.ae for more details.

HOW DO I START THE RETURNS PROCESS?

Write us at sales@mymeraki.ae stating the reason for returning the product. If the item is returnable, you will be emailed a Returns Merchandise Authorization (RMA) number along with a shipping label. You can also reach out to us on +(971) 56 224 4288.

MY ITEM ARRIVED DAMAGED/INCORRECT. WHAT DO I DO?

Our specially-trained quality assistance team checks your items to make sure they are up to our standards before we dispatch them to you, so damage is rare. But if you’re unhappy with the quality, or if we’ve sent you the wrong item, contact us within 24 hours of delivery, ideally sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and arrange to collect the item from you and either give you a full refund, arrange for a repair, or order you a replacement.

CAN I EXCHANGE/ALTER MY ITEM?

We currently do not allow exchanges for our products as they are specifically made to order. Please contact us at sales@mymeraki.ae for further assistance.